Terms & Conditions

Terms and conditions at all Mangwanani Branches
• Rescheduling: rescheduling 5 days before your booking will carry a 10% administration fee, which is payable when rescheduling.
• Rescheduling 3 days before your booking will have a 25% rescheduling fee, which is payable when rescheduling.
• Rescheduling within 3 days of you booking will result in a 100% forfeit of the full value of the booking.
• Cancellations: cancellation of a booking and/or no show will result in a 100% forfeit of the full value of the booking.
• Please note that no refunds will be issued.

Standard Voucher Sale Terms and Conditions

  1. Voucher Validity: If the voucher is a ‘package or treatment special’ then the voucher must be redeemed for that package within 3 months of purchase as we cannot guarantee the special prices for a longer period.  If the voucher is not redeemed in this period, it will automatically be converted into a credit voucher.
  2. Credit Voucher Conversion: After 2 months, the package voucher will be converted into a credit voucher for the value of what was originally paid.
  3. New Booking Conditions: The converted credit voucher can be used towards any new package, treatment, or special offer available at the time of booking. It is important to note that the exact package or special advertised in the initial voucher may no longer be available.
  4. Treatment Selection: Actual treatments included in each package may not be chosen or swapped for any other than what is specified in the package. The treatment sequence cannot be chosen as it is automatically generated by our system and the treatment sequence cannot be altered as the schedules are finalized the day before, and any changes are audited.
  5. Refunds: Mangwanani has a strict no refunds policy. All purchases are final.
  6. Booking Requirements: To use your voucher, please contact our central reservations on 087 809 0055 or the branch you wish to book for to make a reservation. Be sure to mention your voucher number at the time of booking and have your proof of payment for verification purposes.
  7. General Terms: All other standard terms and conditions of Mangwanani apply. For more details, please visit our terms and conditions page:  https://www.mangwanani.co.za/terms-conditions/


FLASH SALE Voucher Sale – Terms and Conditions

  1. Voucher Validity
    The promotional voucher must be redeemed on or before 31 July 2026. Any voucher not utilised by this date will automatically be converted into a credit voucher.
  2. Credit Voucher Conversion
    Converted credit vouchers will reflect the original amount paid and will be valid for the standard three (3) years from the original date of purchase.
  3. Use of Converted Credit
    Credit vouchers may be used toward any available package, treatment, or special at the time of booking. Please note that the original promotional package may no longer be available, and any price difference will be payable by the guest.
  4. Purchase Limit
    A maximum of 10 vouchers per person may be purchased. These vouchers are not valid for group bookings exceeding 10 guests.
  5. Redeemable Days & Exclusions
    • Full Day Spa Vouchers: Valid midweek only (Monday to Thursday), subject to availability and branch operating days.
    • Moonlight Night Spa Vouchers: Valid Wednesday & Thursday evenings, subject to availability and branch operating days.
    • Vouchers are not valid on public holidays and exclude special occasion dates such as Mother’s Day and Father’s Day.
  6. Participating Spas
    • The Full Day Spa Offer is valid at Mangwanani River Valley, Winelands, and Sibaya, on days the respective spa is operational.
    • The Moonlight Night Spa Offer is valid at Mangwanani View, Winelands, and Sibaya, on operational days.
    • The Full Day Spa at River Valley excludes the return shuttle transfer from Fourways. The shuttle is available at an additional cost should guests wish to make use of this service.
  7. Treatment Selection
    Treatments included in each package are fixed and may not be exchanged or substituted. The treatment sequence is system-generated and cannot be altered.
  8. Voucher Restrictions
    Package vouchers may not be used as payment toward other services or products. All bookings remain subject to availability.
  9. Refund Policy
    Mangwanani maintains a strict no-refund policy. All purchases are final.
  10. Booking Procedure
    To redeem your voucher, please contact Central Reservations on 087 809 0055. Kindly advise the consultant at the time of booking that you are using a voucher and have your proof of payment available for verification.
  11. General Terms
    All standard Mangwanani Terms and Conditions apply. For full details, please visit:
    https://www.mangwanani.co.za/terms-conditions/

  12. Exceptional Circumstances / Emergencies

    Where a client is unable to attend their confirmed booking or requests to reschedule within the applicable cancellation period due to an unforeseen emergency or exceptional circumstance, Mangwanani may, at its discretion, consider waiving or reducing the applicable cancellation or rescheduling fee.

    Requests for an exception will be considered on a case-by-case basis and are subject to management approval. Supporting documentation may be required to substantiate the circumstances.

    Examples of circumstances that may be considered include, but are not limited to:

    • Serious illness or hospitalisation of the client or an immediate family member.
    • A medical emergency occurring on or immediately before the booking date.
    • The death of an immediate family member.
    • A serious accident or other unforeseen emergency preventing the client from attending.
    • Other exceptional or unforeseen circumstances that, in the reasonable discretion of Mangwanani management, warrant consideration.

    Where applicable, supporting documentation may include:

    • A valid medical certificate or doctor’s note.
    • Hospital or emergency medical documentation.
    • A death certificate or other appropriate supporting documentation.
    • Any other reasonable documentation requested by Mangwanani to verify the circumstances.

    Please note that the existence of an exceptional circumstance does not automatically entitle a client to a refund, fee waiver or free rescheduling. Each request will be reviewed individually, taking into consideration the circumstances, the timing of the request and the operational arrangements already made for the booking.

    Where an exception is approved, Mangwanani may, at its discretion, offer one of the following:

    • Rescheduling of the booking without the standard rescheduling fee;
    • Rescheduling subject to a reduced administration fee;
    • A credit or voucher towards a future booking; or
    • Another resolution deemed appropriate by management.

    Any approved exception will be confirmed by Mangwanani and will be subject to the availability of the requested alternative date and time.

    Clients are required to notify Mangwanani as soon as reasonably possible if an emergency or unforeseen circumstance may prevent them from attending their booking. Failure to notify Mangwanani within a reasonable period, or failure to provide requested supporting documentation, may result in the standard cancellation, rescheduling or no-show terms being applied.

    Mangwanani reserves the right to determine, at its discretion, whether a particular circumstance qualifies for consideration under this Exceptional Circumstances / Emergencies provision. This provision does not replace or override the standard cancellation and rescheduling terms unless an exception has been specifically approved by Mangwanani management.



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