Vacancies are for the Ballito area and candidates should only apply if they have the relevant experience.

Spa Manager

The Branch Manager will be appointed to ensure the smooth running of the Mangwanani Day / Night Spa. They will be responsible for overseeing the day-to-day operations, recruiting, instilling and enforcing excellent guest service standards and ensuring an unforgettable spa experience every day and night. Additionally, they must ensure that the staff has the training they need to perform all services and to assure the staff operates with peak efficiency through coordination, communication and cooperation. The vision and philosophy of company must be upheld, in particular maintaining the utmost professional standards with all treatments and services.
The Branch Manager is responsible for the Spa Turnover including marketing and budgets.
This is a position for someone able to multi-task and set clear priorities, and who has a thorough knowledge in spa issues. The successful candidate will be able to manage tactful conflict resolution, has the ability to communicate effectively within a non-discriminatory environment, and is a great team motivator.
Effectively assist management in implementing spa objectives such as customer service, cost controls, marketing plans, staff appearance standards, general appearance of the spa and hours of operation with making sure appropriate staffing levels are met.

PRINCIPLE DUTIES AND RESPONSIBILITIES
• Oversee the operation of The Spa to ensure achievement of sales goals, business objectives and spa profitability.
• Responsible for inventory management and control for products and equipment and supplies.
• Train, review and evaluate employee performance on a regular basis, maintain detailed records on personnel issues, implement correction plans when necessary and participate in termination proceedings as needed.
• Responsible for loading all sales onto Spa Guru on a daily basis and must ensure that the sales balance.
• Will be required to complete a monthly sales recon for the branch. This must be sent in timeously to the Finance Department
• Will be held liable for all cash at the branch and must take full accountability
• Payroll time sheets must be completed and sent timeously to Head Office
• Will be held responsible for checking the final payroll for the branch before it is released
• Responsible for:
Overall Staff Wellness
Staff Liaison
Managing staff absenteeism and approve leave
• Ability to handle difficult employee/client situations effectively with diplomacy and empathy. Resolve conflict between staff members
• Handle customer complaints and facilitate guest liaison.
• Flexible work schedule including evenings, weekends and holidays.
• Maintain cooperation and teamwork in the spa, placing a high emphasis on customer service and satisfaction.
• Collect all the Daily reports, and compile a weekly Report for Management.
• Read ALL client comment cards to get an idea of excellent / problem areas
• Check spa numbers for coming days / weeks
• Ensure that there are enough staff to cover requirements / scheduling
• Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.
• Maintain a professional relationship with suppliers and providers.
• Ensure compliance of the Spa Operations manual.
• Perform other related duties as assigned by management

REQUIRED KNOWLEDGE AND ABILITIES
• Excellent leadership skills
• A very strong and mature personality
• Good communication skills, especially good use of the English language
• Very professional attitude towards the clients and the staff
• Must be passionate, have excellent organization skills, great leadership skills, and has the ability to inspire and motivate their staff to achieve industry defining standards.
• Must be reliable, self-motivating, commercially aware and able to drive the business as a solid leader.
• Must have proven and relevant management experience as well as excellent computer skills and the ability to multitask.
• The spa manager will be expected to maintain communication with the spa and head office on a regular basis.
• Must be contactable at all times.

EXPERIENCE
• Must have three or more years of customer service experience.
• Minimum two years of experience in a managerial position

ATTRIBUTES
Excellent communication skills, Time management skills – able to plan, prioritize and organize. Strong problem-solving abilities, accurate with attention to detail, able to work under pressure

 

Please submit your applications to jobs@mangwanani.co.za

Ref: SPAMANAGER-BALLITO

Please use the Reference in the subject of your email

 

Qualified Spa Therapist

We are looking for qualified spa therapists to provide a professional indulgent Mangwanani-Branded relaxation massages for clients.

PRINCIPLE DUTIES AND RESPONSIBILITIES
• Give various types of facial and body massages, including hot stone and reflexology
• Provide manicures and pedicures
• Manage appointments
• Warmly welcome customers upon their arrival
• Update client records with contact details and treatments received
• Provide advice on Mangwanani products and techniques based on each client’s needs
• Cross-sell Mangwanani products and additional treatments, when appropriate
• Ensure all areas are clean and equipment is sterilized before use
• train existing therapists in order to refine and hone their skills in the Mangwanani signature massage techniques as well as manicure and pedicure techniques.
• Ultimately, you will increase client satisfaction and boost our company’s reputation by providing professional beauty services.

REQUIRED KNOWLEDGE AND ABILITIES
• Good communication skills, especially good use of the English language
• Very professional attitude towards the clients and the staff

  • Able to work both day and night shifts, public holidays, and weekends (non-negotiable)
  • Up to date with spa trends

EXPERIENCE
• Degree/Diploma in Beauty therapy, Reflexology or relevant field
• Matric
• Proven work experience as a Beauty Therapist, Spa Therapist or similar role
• Hands-on experience with massages, facial therapies, manicures and pedicures

  • Experience on product/retail sales

ATTRIBUTES
Excellent communication skills, time management skills – able to plan, prioritize and organize. Strong problem-solving abilities, accurate with attention to detail, able to work under pressure

 

Please submit your applications to jobs@mangwanani.co.za

Ref QUALTHERAPIST-BALLITO

Please use the Reference in the subject of your email

 

I.T Manager

We are looking for an IT manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Managerial responsibilities:

  • Manage information technology and computer systems
  • Plan, organize, control and evaluate IT and electronic data operations
  • Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
  • Design, develop, implement and coordinate systems, policies and procedures
  • Ensure security of data, network access and backup systems
  • Act in alignment with user needs and system functionality to contribute to organizational policy
  • Identify problematic areas and implement strategic solutions in time
  • Audit systems and assess their outcomes
  • Preserve assets, information security and control structures
  • Handle annual budget and ensure cost effectiveness

Daily responsibilities:

  • Responsible for information technology and computer systems;
  • Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP);
  • Develop and implement policies and procedures for electronic data processing and computer;
  • systems operations and development;
  • Meet with managers to discuss system requirements, specifications, costs and timelines;
  • Troubleshoot hardware, software and network operating system;
  • Be familiar with all hardware and software;
  • Be familiar with network operating system;
  • Provide orientation to new users of existing technology;
  • Train staff about potential uses of existing technology;
  • Provide individual training and support on request;
  • Provide recommendations about accessing information and support;
  • Maintain current and accurate inventory of technology hardware, software and resources;
  • Connect and set up hardware;
  • Load all required software;
  • Provide network accounts and passwords as required;
  • Monitor security of all technology;
  • Ensures maximum issue resolutions in minimum time;
  • Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user;
  • Ensures proper functioning of company’s information processing system and makes upgrades as necessary;
  • Helps business operations utilize information systems to improve efficiency;
  • Keeps computer equipment, hardware, and software updated to meet organizational needs;
  • Maintains working relationships with vendors and third party providers, ensuring contracts and SLAs are kept up to date and cost maintenance strategies are assessed and analyzed on a periodic basis;
  • Recommends appropriate maintenance strategies to ensure uninterrupted systems usage, minimum downtime and proper backup and recovery procedures are adhered to
  • Recommends adjustments to systems and/or equipment to ensure cost efficient and effective systems/equipment infrastructure
  • Performs other related duties as assigned or requested
  • Keeps current with technology updates to ensure technology opportunities are taken advantage of, whether the opportunities relate to speed, improved processing, cost efficiencies, etc;
  • Ensure all software is registered and legal;
  • Supervise the update and maintenance of the website.
  • Administers the IT asset register including laptops, computers, cellphones , 3g’s etc
  • Ensure backups of systems are performed regularly

 

REQUIRED KNOWLEDGE AND ABILITIES

  • Computer hardware and software systems and programs;
  • Computer networks, network administration and network installation;
  • Computer troubleshooting;
  • Computer viruses and security;
  • E-mail and internet programs;
  • Server installation, maintenance and backups.
  • management and supervisory skills;
  • ability to install and administer computer hardware, software and networks;
  • analytical and problem solving skills;
  • decision making skills;
  • effective verbal, presentation and listening communications skills;
  • effective written communications skills;
  • computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics and website development programs at a highly proficient level;
  • stress management skills;
  • time management skills;

 

EXPERIENCE

  • Degree / Diploma specializing in Information Technology;
  • At least 5 years related experience in the field of Information Technology and Project management, however experience in software development environment and use of current technologies, is preferable.
  • Thorough knowledge of Microsoft Office systems

 

ATTRIBUTES

  • be honest and trustworthy;
  • be respectful;
  • possess cultural awareness and sensitivity;
  • be flexible;
  • Must be able to work a very flexible shift including weekends, nights and holidays when necessary;
  • a self starter.

 

Please submit your applications to jobs@mangwanani.co.za

Ref: ITMANAGER-BALLITO

Please use the Reference in the subject of your email

For more information and to apply email: jobs@mangwanani.co.za 

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