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Logistics and Operations Manager Job Description

General Statement of Responsibilities

The Spa Logistics and Operations Manager will be appointed to ensure the effective operation of the Mangwanani Day Spa logistics, operations and admin at Mangwanani Orange Spa. They will be responsible for ensuring that linen is available and clean, food and beverage services are provided, required stock levels are maintained, Transport controlled and all admin functions (Bookings / Petty cash / HR functions) are performed

  • Responsible for inventory management and control for products and equipment and supplies for the spa daily operation.
  • Manage ordering of products, stock takes, managing shrinkage
  • Flexible work schedule including evenings, weekends and holidays.
  • Maintain cooperation and teamwork in the spa, placing a high emphasis on customer service and satisfaction.
  • Manage the relationship with Food supplier and approve invoicing of such.
  • Manage the relationship with the Laundry supplier and ensure adequate stock levels.
  • Manage the client gift packs, flower orders, special transport collections etc.
  • Manages the Drivers and transport operations.
  • Perform other related duties as assigned by management
  • HR functions
  • Admin, reservations
Required Knowledge and Abilities
  • Extremely detail-oriented and accurate while handling high volume at a fast-pace
  • Excellent interpersonal communication skills and an ability to work in challenging environments
  • Works well within a team and always goes ‘above and beyond’
  • Ability to remain calm in stressful situations
  • Handles situations in the best interest of both client and company
  • Proficient using the internet, Lotus Notes Reservations Database, Stock Database and
  • Microsoft Word and Excel
  • Minimum 1 year of Customer Service experience
  • Previous work experience in Logistics and or Inventory management
  • Must have excellent organizational skills and be able to work under deadline pressure.
  • Must have a valid driver’s license and clean driving record.
  • Good problem solving skills, ability to read /comprehend sales,
  • Experienced in the supervision of inventory

Please recognize that the above is the general scope of work for the position. At any time these duties can be changed at the request of the General Manager to meet business needs. You must be proud of the environment you control. Candidates must be detail oriented and hard working. A positive attitude with a smile is a must, due to the fact that this role is a front line position.

This position is at Mangwanani River Valley

For more information and to apply email: jobs@mangwanani.co.za 

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Corporate Sales, Marketing and Client Relationship Manager

General Statement of Responsibilities

Corporate Sales, Marketing & Client Relationship Managers serve as liaisons between Mangwanani and its clients, ensuring excellent customer service and client satisfaction. They are also responsible for managing client / partner relationships, developing account plans, and delivering proposals.

In addition, the position needs to create Corporate Sales opportunities, including Spa Days/Packages, Vouchers, Wellness Packages, Nomadic Events and Spa incentives.

Sales targets are to be met in line with business strategy

Job Description

Corporate Sales, Marketing & Client Relationship Managers are responsible for maintaining and developing client-business relationships. The work of the Manager is to increase public awareness of the business and bring in increased revenue. The Corporate Sales, Marketing & Client Relationship Manager must have a strong understanding of Mangwanani’s products and services and knowledge of any competition. They must be ready to develop creative solutions for existing Clients and Partners, as well as pursue new Clientele and Partner opportunities.

Client Manager Job Duties

The main purpose of the Corporate Sales, Marketing & Client Relationship Manager’s work is to meet the business sales and revenue goals. They must design plans to achieve these goals and create strategies to combat potential revenue losses. Corporate Sales, Marketing & Client Relationship Managers may be required to travel, sometimes nationally, to meet with Clients. They must also perform research to identify new potential Clients.
Corporate Sales, Marketing & Client Relationship Managers represent Mangwanani through presentations to inform potential or existing clients about the company’s products or services. They must ensure that Clients are satisfied with the company at all times and will bring in repeated business by resolving any outstanding issues. They also need to inform their company of new contacts and new marketing opportunities.
They are required to file weekly forward planning reports as well as past week detailed, development follow-up reports.

Advantageous Industry Experience or Tertiary Education

Job candidates should have excellent customer service skills, build long-term relationships, and work in a team-oriented environment.
A bachelor’s degree in business or a related field and previous sales or industry experience is preferable.
Minimum 5 years previous work experience in sales, business development, customer service, or management would be beneficial.
Client managers should have strong communication and negotiation skills, as well as solid presentation skills. The ability to operate computer software, such as Microsoft Office is essential.
Own transport essential.
Commitment to ensure Corporate Client/Other functions are impeccable and flawless may require the successful candidate to be willing to facilitate functions after-hours, on weekends or on public holidays, as Mangwanani is an entertainment destination.

Specific Key Performance Areas :

  • 5 Cold calls per week
  • At least 1 appointment per day with a Corporate client
  • Meeting with Partners on a monthly basis
  • Marketing initiatives at Spa Branches
  • Liaising with Events

Commission will be paid on all Corporate

For more information and to apply email: jobs@mangwanani.co.za 

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Office Administrator – Ballito Office

Job brief

We are looking for a reliable Office Administrator. They will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy. The office administrator ensures smooth running of our company’s offices and contributes in driving sustainable growth.

Responsibilities
  • Coordinate office activities and operations to secure efficiency and compliance to company policies
  • Manage agendas/travel arrangements/appointments etc. for the upper management
  • Manage phone calls and correspondence (e-mail, letters, packages etc.)
  • Create and update records and databases with personnel, financial and other data
  • Track stocks of office supplies and place orders when necessary
  • Submit timely reports and prepare presentations/proposals as assigned
  • Assist colleagues whenever necessary
Requirements
  • Excellent English language written & spoken (good grammar and spelling essential)
  • Good eye for detail and slightly analytical thinker
  • Must have excellent Excel skills and be able to work with figures and spreadsheets
  • Must have an excellent telephone manner
  • Must be logical
  • Must be adaptable, versatile, team player and professional
  • 3+ years proven experience as an office administrator, office assistant or relevant role
  • Outstanding communication and interpersonal abilities
  • Excellent organizational and leadership skills
  • Familiarity with office management procedures and basic accounting principles
  • Excellent knowledge of MS Office
  • Qualifications in secretarial studies will be an advantage
  • Matric certificate
  • Tertiary qualification in Office Administration or Office Management is preferred

For more information and to apply email: jobs@mangwanani.co.za 

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