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Reservations Consultant

Reservations Consultants answer customer telephone reservation enquiries, check availability, take reservations, process confirmations, sell vouchers and promote Mangwanani’s venues and services.

Key Performance Areas / Specific Duties

Call centre Reservation Consultants may perform the following tasks:
• Know and understand all of Mangwanani Group’s packages, specials, venues, collection points etc.
• answer incoming calls and assist customers in their specific enquiries i.e. availability, voucher redemptions, venue information, package information
• create further interest in the company’s services by inviting customers to use all services and products offered
• provide a high level of personalised customer service
• update Notes database with reservation, package details, guest details, special requirements, changes and status of each client or prospective client
• arrange the dispatch of vouchers, information or brochures to clients and interested parties
• Process on-line credit card payments or send to accounts for payment
• follow up client calls with clerical duties, including faxing, emailing, printing and liaising with other departments.
• For late reservations, notify branches and schedule staff and spa
• Arrange any package extras, gowns or slippers, cakes, flowers, hotel reservations.

Requirements

Each consultant is required to be:

• Computer literate
• Have a strong command of the English language
• Have a pleasant and friendly telephone manner
• Have excellent administration skills
• Have excellent interpersonal skills to develop a relationship with clients over the phone.
• Promote relaxation etc. and the client must get that feeling from the word go
• Have some sales skills as you are selling a product
• Have attention to detail
• enjoy talking to people
• aptitude for working with computers
• high level of motivation
• able to work as part of a team
• able to work quickly and accurately
• Multi-tasking, conflict management and telephone etiquette
• Previous experience: may look for applicants with prior customer service or call center experience but is often an entry-level position.

For more information and to apply email: jobs@mangwanani.co.za 

Exciting job opportunities are a click away! Please explore our new “Positions” option to review all current opportunities

Boutique Spa Junior Manager
Work Location: Cape Town, Western Cape
Full-Time

Salary: R10,000.00 to R12,000.00 /month

Looking for a Junior Boutique Spa Manager to ensure the smooth running of the Mangwanani Spa at THE CULLINAN. They will be responsible for overseeing the day to day operations, instilling and enforcing excellent guest service standards and ensuring an unforgettable spa experience every day. Additionally, they must ensure that the staff has the training they need to perform all services and to assure the staff operates with peak efficiency through coordination, communication and cooperation. The vision and philosophy of company must be upheld, in particular maintaining the utmost professional standards with all treatments and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversee the operation of The Spa to ensure achievement of sales goals, business objectives and spa profitability.
Responsible for inventory management and control for products and equipment and supplies.
Train, review and evaluate employee performance on a regular basis, maintain detailed records on personnel issues, implement correction plans when necessary and participate in termination proceedings as needed.
Responsible for loading all sales onto Lotus Notes on a daily basis and must ensure that the sales balance.
Will be required to complete a monthly sales recon for the branch. This must be sent in timeously to the Finance Department
Will be held liable for all cash at the branch and must take full accountability
Payroll time sheets must be completed and sent timeously to Head Office
Will be held responsible for checking the final payroll for the branch before it is released
Overall Staff Wellness
Staff Liaison
Managing staff absenteeism and approve leave
Ability to handle difficult employee/client situations effectively with diplomacy and empathy. Resolve conflict between staff members
Handle customer complaints and facilitate guest liaison.
Flexible work schedule including evenings, weekends and holidays.
Maintain cooperation and teamwork in the spa, placing a high emphasis on customer service and satisfaction.
Collect all the Daily reports, and compile a weekly Report for Management.
Read ALL client comment cards to get an idea of excellent / problem areas
Check spa numbers for coming days / weeks
Ensure that there are enough staff to cover requirements / scheduling
Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.
Maintain a professional relationship with suppliers and providers.
Ensure compliance of the Spa Operations manual.
Perform other related duties as assigned by management
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Excellent leadership skills
A very strong and mature personality
Good communication skills, especially good use of the English language
Very professional attitude towards the clients and the staff
Must be passionate, have excellent organization skills, great leadership skills, and has the ability to inspire and motivate their staff to achieve industry defining standards.
Must be reliable, self-motivating, commercially aware and able to drive the business as a solid leader.
Must have proven and relevant management experience as well as excellent computer skills and the ability to multitask.
The spa manager will be expected to maintain communication with the spa and head office on a regular basis.
EDUCATION, CERTIFICATIONS AND EXPERIENCE

Must have three or more years of customer service experience.
Minimum 2 years of experience in a managerial position

Click here to download more information

 

Please submit your resumes to jobs@mangwanani.co.za

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