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Reservations Consultant

Department: Reservations
Reports To: Reservations Manager
Location: Ballito

Managing the group reservations process to ensure individual targets are met, have excellent communication skills, good telephone manner, computer experience, and passionate about Client Service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer calls professionally
• Handling of bookings from quote to closing of sale and payment of booking
• Ability to upsell different packages that we offer
• Respond to customer enquiries
• Handle and Resolve customer complaints
• Provide customers with product and service information
• Capture customer information
• Process orders bookings
• Identify and escalate priority issued
• Route calls to appropriate resource
• Follow up customer calls when necessary
• Complete call logs
• Produce call reports
• Assist with queries and bookings via social platforms

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Good understanding of delivering excellent service to clients/branches
• Proficient in English
• Must be computer literate
• Must pay attention to detail
• Strong interpersonal and communication skills
• The ability to work under pressure and show initiative

EDUCATION, CERTIFICATIONS, AND EXPERIENCE

• Must have grade 12.
• Minimum 2 years’ call centre/sales experience.
Required to work shifts and weekends

For more information and to apply email: jobs@mangwanani.co.za 

Cash Book Clerk

Department: Finance
Reports To: Finance Manager
Location: Ballito

The primary focus of this position is full responsibility for cashbook function, including: Bank reconciliations, following up and clearing of reconciling items, daily cash management, foreign payments, and other ad hoc payments

ESSENTIAL DUTIES AND RESPONSIBILITIES

• General Ledger reconciliations
• General Ledger analysis for tax
• Assist with month-end processing
• Debit order statements and reconciliations
• Journal processing
• Management account data analysis
• Timeous and accurate monthly reporting
• Maintain and reconciling of cashbook (debit & creditor payments)
• Processing of daily EFT and cheque payment
• Processing of monthly payment according to a payment schedule
• Update & reconcile cashbook to the bank statements daily
• Update daily bank balances
• Allocate payments in Pastel
• Perform ad-hoc assignments as instructed
• Standard Monthly payments via cheque/EFT
• Processing of petty cash
• Follow-ups regarding payments
• Filing

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent communication skills
• Time management skills – able to plan, prioritize and organize.
• Strong problem-solving abilities and numerical aptitude
• Accurate with attention to detail
• Able to work under pressure and deadline-driven
• Able to work independently and in a team
• Numeracy and sound technical skills, fast learner, and ability to adapt to change

EDUCATION, CERTIFICATIONS, AND EXPERIENCE

• Accounting Background
• Minimum 3 years solid cashbook experience
• Sage Pastel, Bank Manager, and Excel

For more information and to apply email: jobs@mangwanani.co.za 

Exciting job opportunities are a click away! Please explore our new “Positions” option to review all current opportunities

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